Reference

Legal terms for your madurmatka account

This page sets out how your account, data and access are handled on madurmatka.

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madurmatka Legal terms for your madurmatka account
CONTACT PATHS

Where to send legal requests

For legal questions, use the contact route linked to your account so we can match the request to the right record.

In-account message Open the contact form inside your account, add the legal point you want checked and attach proof if needed. We can match it to your record faster when the request comes from the same login and includes the date.
Email desk If you prefer email, send the request in writing with your registered details and the exact change you want. That gives us a clear trail for correction, access or retention questions and keeps the reply tied to one thread.
Document upload Use upload only when a record check asks for it. Keep files readable, current and tied to the request so we can compare them with the account record, confirm the change and close the case cleanly.
DATA SHIELD

How we handle records and access

We keep the legal side practical. Only the records needed to run your account, check access and respond to your request are used, and session cookies help the…

Data use

We use account details, contact data, device signals and request history only for service, verification and support.

Cookies

Cookies keep your session stable, remember language choices and help us recognise repeat sign-ins.

Account security

Sign-in checks, device prompts and change confirmation help block unauthorised edits to your profile, wallet settings and contact details.

Retention

We keep records only for the period needed for service, disputes, audits and legal duties.

Change requests

If you want a correction, deletion or copy, send it in writing with the exact field or file name.

Contact trail

Every legal request gets a reference so you can follow the thread in the same channel.

Questions about legal terms

These are the questions we hear when you want to check access, records or a correction request. Each answer stays tied to the terms on this page, so you can see what applies before you write to support. When access or eligibility is discussed, it depends on local law and is available where local law permits, so the same answer may differ by state or by the status of your account. Keep your request clear and we can point you to the right clause.

That depends on local law and on whether access is available where local law permits. If a state rule changes, the position can change too, so check the page and your account status before proceeding.

We keep the details needed to run the account: contact data, verification files, login and device traces, transaction history and support messages. Those records help us answer disputes and handle requests accurately without asking for the same facts again.

Send a written request from your account channel, name the exact field or file that needs change and add any proof that supports it. We compare it with the record and confirm the outcome back to you in writing.

Identity checks help us confirm the account holder before we process sensitive changes, wallet actions or access issues. They also reduce misuse when a request looks unusual or comes from a new device or location.

We keep it only as long as needed for service, disputes, audits and legal duties. After that, we delete, mask or archive the record where local law allows, so the file set stays limited.

Use the support route linked to your account, or send a written request with the reference number if one already exists. That keeps the thread clear and lets us answer from the same record.

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